Donation Refund Policy

We accept refund requests in the following cases:

• Duplicate charges or amounts different from those intended;
• Donations made by mistake (wrong amount or frequency);
• Suspected unauthorised use of the payment method.

Requests must be submitted within a maximum of 14 days from the donation date.

Send an email to contact@unitedforlivia.com with the following information:

• Full name of the donor;
• Date, amount and payment method of the donation;
• Reason for the refund request.

Eligible requests are processed within up to 10 business days, with the refund issued via the same payment method used for the original donation. Any fees charged by financial institutions are non-refundable.

If a tax receipt has already been issued, it will be cancelled together with the refund. The donor agrees not to use a cancelled receipt for tax deduction purposes.